How to Return an Item
Returns are FREE, fast and easy!
For customers in the U.S., excluding Alaska and Hawaii, follow these easy steps:
- Go to your Order History in My Account and click the "Returns/Issues" button next to your order.
- Select the item(s) you want to return and print out your free return label.
- Pack up your return and attach the return label.
- Either drop it off at any UPS drop-off location or hand-off to a UPS driver.
Once your return is received at our processing center, you will receive a full refund, along with an email confirmation.
NOTE: Return shipments are not eligible for scheduled pick-ups by UPS.
You can also call our Customer Care team at 1-855-752-9321 or send an email to email@example.com. A friendly
Customer Care team member will take care of the details and email you a prepaid,
printable UPS return shipping label to apply to your package.
Your complete satisfaction is our top priority! If you are not 100% satisfied with
your purchase for any reason, we will gladly accept returns of packages within 365
days of the sale date and issue a full refund. We will also pay for the return shipping.
All we ask is that the product is not used or expired, is in the same condition
you received it and is in the original box and/or packaging. Unfortunately, we cannot
extend this return policy to resellers of our product. For returns from destinations
outside the 48 contiguous states, or for any other questions or concerns, please
contact us at 1-855-PLAY-321 (1-855-752-9321) or CustomerCare@AfterSchool.com
All return credits and refunds are processed within approximately 7-10 days upon arrival at our distribution center.
Learn more about International Returns and Returns from Alaska, Hawaii, U.S. Territories, APO/FPO Addresses
Please note, that our 365-day return policy does not apply to our pet medications fulfilled by VetSource Pharmacy or international shipments.
Packing Your Return
The box that the items were originally shipped in can be reused if the sizing is
For customers in the 48 contiguous United States, simply apply the prepaid shipping label acquired through the online
return process or from our customer care team. As mentioned above, please attach the return label to your package and
either drop it off at any UPS drop-off location or hand-off to a UPS driver. NOTE: Return shipments are not eligible for
scheduled pick-ups by UPS.
Please contact us with any questions or concerns at 1-855-PLAY-321 (1-855-752-9321)
Returns from Alaska, Hawaii, U.S. Territories, APO/ FPO addresses
We currently offer free returns for orders shipped to the 48 contiguous states only.
However, if you live in Alaska, Hawaii, U.S. Territories or at an APO/FPO address,
you may return items at your own expense using any trackable and insured shipping
method. Please contact our customer care team for detailed instructions. Call us
at 1-855-PLAY-321 (1-855-752-9321) or send an email to
Printing a Gift Receipt
If you'd like to create and print a gift receipt to include with your gift, go to My
Account, then Order History, then Receipts. From there, you can select the items you want to
include on a printable gift receipt. Your gift recipient will be able to return the item(s),
free of charge, and receive credit to any Familyhood site. If you have any questions
or concerns, please contact us at 1-855-PLAY-321 (1-855-752-9321) or
We offer a 30-day return window from the date of delivery for eligible items shipped internationally,
in exchange for a full refund of the purchase price. You may return eligible items at your own expense
using any trackable and insured shipping method to:
Attention: Returns Department
100 Fulfillment Circle
Gouldsboro, PA, 18424
The original packing slip must be included in your shipment for our team to process your return.
Any returned item must not have been used or have expired. It must be in the same condition you received it,
and in the original box and/or packaging.
Please contact our customer care team via email at CustomerCare@AfterSchool.com for further information.